BSB30120 Certificate III in Business

Course Description

Course Code and Name
BSB30120 Certificate III in Business 

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team

Course structure
This qualification is comprised of 6 core (mandatory) units of competency and 7 elective units. Participants undertaking a Recognition of Prior Learning (RPL) pathway can select the most appropriate 7 units from the list below. Those undertaking the delivered course will have a limited selection of units, please contact the office. 

For more information on this qualification, please contact Australian Consolidated Training.



Core Units

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

Elective Units 

Group A – Technology

BSBDAT201 Collect and record data

BSBOPS306 Record stakeholder interactions

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC301 Design and produce business documents

BSBTEC302 Design and produce spreadsheets

BSBTEC303 Create electronic presentations

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBWRT311 Write simple documents

BSBXCS301 Protect own personal online profile from cyber security threats

BSBXCS302 Identify and report online security threats

BSBXCS303 Securely manage personally identifiable information and workplace information

BSBXCS304 Apply cyber hygiene best practices

BSBXCS305 Identify and assess cyber security insider threats and risks

BSBXCS306 Apply own techniques to prevent cyber security insider threats


Group B – Business Competence

BSBESB302 Develop and present business proposals

BSBESB401 Research and develop business plans

BSBOPS302 Identify business risk

BSBPEF301 Organise personal work priorities

BSBPMG430 Undertake project work

BSBSTR301 Contribute to continuous improvement

BSBWHS332X Apply infection prevention and control procedures to own work activities


Group C – Teamwork and Relationships

BSBCRT412 Articulate, present and debate ideas

BSBLDR301 Support effective workplace relationships

BSBPEF302 Develop self-awareness

BSBXTW301 Work in a team


Group D – Customer and Client Engagement

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

BSBXDB301 Respond to the service needs of customers and clients with disability

ICTSAS305 Provide ICT advice to clients

SIRXCEG002 Assist with customer difficulties

SIRXCEG005 Maintain business to business relationships

SIRXMKT001 Support marketing and promotional activities

SIRXOSM003 Use social media and online tools

SIRXPDK001 Advise on products and services


Group E – Business Administration

BSBFIN301 Process financial transactions

BSBFIN302 Maintain financial records

BSBHRM416 Process payroll

BSBINS202 Handle receipt and dispatch of information

BSBOPS301 Maintain business resources

BSBOPS303 Organise schedules

BSBPUR301 Purchase goods and services


Group F – Medical Administration

BSBMED301 Interpret and apply medical terminology appropriately

BSBMED302 Prepare and process medical accounts

BSBMED303 Maintain patient records

BSBMED304 Assist in controlling stocks and supplies

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

BSBMED401 Manage patient record keeping system


Group G – Records and Information Management

BSBINS302 Organise workplace information

BSBINS303 Use knowledge management systems

BSBINS307 Retrieve information from records

BSBINS308 Control records

BSBINS309 Maintain business records



Recognition of Prior Learning - Enrol Anytime

Recognition of Prior Learning (RPL) is an assessment process that involves assessment of an individual's relevant prior learning (including formal, informal and life learning).

Australian Consolidated Training offers RPL for all accredited courses. For this qualification, four (4) years experience in a business support role is indicative of success. For those who do not have four years experience, please contact us to discuss your options.

Please click the "Recognition of Prior Learning" button for more information.

Recognition of Prior Learning



Australian Consolidated Training offers on-the-job traineeships funded by User Choice Queensland. This qualification is funded by the Department of Employment, Small Business and Training for Queensland apprentices.

Traineeships are completed on-the-job with support from Australian Consolidated Training's highly experienced Trainers/Assessors. This model suits employers who do not wish to send their trainees to block release training, and who would like to take an active role in the training of their trainees.

This model does not suit all employers and the trainee must have access to a qualified onsite supervisor who can mentor them and provide evidence of practical training.

Student Contribution Fees apply. Please refer to the "Traineeships" button below for more information.



Flexible Delivery - Enrol Anytime

This course can be completed through a flexible self-paced delivery method. One-on-one support is available online, over the phone or in person if required. Students have the option of completing this course online or with hard copy workbooks.