SIT30616 Certificate III in Hospitality

Course Description

Course Code and Name
SIT30616 Certificate III in Hospitality

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • front office assistant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • housekeeper
  • restaurant host
  • senior bar attendant
  • waiter.

 

Course Structure

To achieve this qualification, the candidate must demonstrate competency in 15 units of competency. This is comprised of 7 core units and 8 elective units, consisting of:

  • 1 unit from Group A
  • 5 units from Group B
  • 2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

For more information on this qualification, please contact Australian Consolidated Training.

UNITS OF COMPETENCY

Core Units

BSBWOR203 - Work effectively with others
SITHIND002 - Source and use information on the hospitality industry
SITHIND004 - Work effectively in hospitality service
SITXCCS006 - Provide service to customers
SITXCOM002 - Show social and cultural sensitivity
SITXHRM001 - Coach others in job skills
SITXWHS001 - Participate in safe work practices

Elective Units

Group A

SITHIND001 - Use hygienic practices for hospitality service
SITXFSA001 - Use hygienic practices for food safety

Group B

Accommodation Services - Front Office, Housekeeping and Porting
CPPCLO2001A - Maintain hard floor surfaces
CPPCLO2004A - Maintain carpeted floors
CPPCLO2009A - Clean glass surfaces
CPPCLO2010A - Clean ceiling surfaces and fittings
CPPCLO2017A - Clean wet areas
CPPCLO2019A - Sort and remove waste and recyclable materials
CPPCLO2035A - Maintain cleaning storage areas
CPPCLO3013A - Clean window coverings
CPPCLO3016A - Wash furniture and fittings
SITHACS001 - Clean premises and equipment
SITHACS002 - Provide housekeeping services to guests
SITHACS003 - Prepare rooms for guests
SITHACS004 - Launder linen and guest clothes
SITHACS005 - Provide porter services
SITHACS006 - Provide valet services
SITHACS007 - Conduct night audit
SITHACS008 - Provide accommodation reception services
SITTTSL007 - Process reservations
SITTTSL010 - Use a computerised reservations or operations system

Client and Customer Service, and Sales  
SIRXSLS001 - Sell to the retail customer
SIRXPDK001 - Advise on products and services
SITXCCS002 - Provide visitor information
SITXCCS004 - Provide lost and found services
SITXCCS005 - Provide club reception services

Commercial Cookery and Catering, and Kitchen Operations  
SITHCCC002 - Prepare and present simple dishes
SITHCCC003 - Prepare and present sandwiches
SITHCCC004 - Package prepared foodstuffs
SITHCCC006 - Prepare appetisers and salads
SITHKOP001 - Clean kitchen premises and equipment

Computer Operations and ICT Management
BSBITU202 - Create and use spreadsheets
BSBITU301 - Create and use databases
BSBITU306 - Design and produce business documents

Finance  
BSBFIA301 - Maintain financial records
SITXFIN001 - Process financial transactions

Food and Beverage
SIRRRPK006A - Recommend liquor products
SITHFAB001 - Clean and tidy bar areas
SITHFAB002 - Provide responsible service of alcohol
SITHFAB003 - Operate a bar
SITHFAB004 - Prepare and serve non-alcoholic beverages
SITHFAB005 - Prepare and serve espresso coffee
SITHFAB006 - Provide room service
SITHFAB007 - Serve food and beverage
SITHFAB008 - Operate and monitor cellar systems
SITHFAB009 - Conduct a product tasting for alcoholic beverages
SITHFAB010 - Prepare and serve cocktails
SITHFAB011 - Provide advice on beers, spirits and liqueurs
SITHFAB012 - Provide advice on Australian wines
SITHFAB013 - Provide advice on imported wines
SITHFAB014 - Provide table service of food and beverage
SITHFAB015 - Provide silver service
SITHFAB016 - Provide advice on food
SITHFAB017 - Provide advice on food and beverage matching
SITHFAB018 - Provide gueridon service

Food Safety  
SITXFSA001 - Use hygienic practices for food safety
SITXFSA002 - Participate in safe food handling practices
SITXFSA003 - Transport and store food

Gaming
SITHGAM001 - Provide responsible gambling services
SITHGAM002 - Attend gaming machines
SITHGAM003 - Operate a TAB outlet
SITHGAM004 - Conduct Keno games
SITHGAM005 - Analyse and report on gaming machine data
SITHGAM006 - Deal Baccarat games
SITHGAM007 - Conduct Big Wheel games
SITHGAM008 - Deal Blackjack games
SITHGAM009 - Deal Poker games
SITHGAM010 - Deal Pontoon games
SITHGAM011 - Conduct Rapid Roulette games
SITHGAM012 - Conduct Roulette games
SITHGAM013 - Conduct Sic Bo games
SITHGAM015 - Attend casino gaming machines
SITHGAM016 - Deal Caribbean Stud games
SITHGAM017 - Deal Casino War games
SITHGAM018 - Deal Mississippi Stud games
SITHGAM019 - Conduct Rapid Baccarat games
SITHGAM020 - Conduct Rapid Big Wheel games
SITHGAM021 - Deal Three Card Poker games

Working in industry  
SITHIND001 - Use hygienic practices for hospitality service

Group C

Administration
TLIE1005 - Carry out basic workplace calculations

Communication and Teamwork  
BSBCMM201 - Communicate in the workplace
SITXCOM001 - Source and present information
SITXCOM004 - Address protocol requirements

E-Business  
SITXEBS001 - Use social media in a business

Environmental Sustainability
BSBSUS201 - Participate in environmentally sustainable work practices

First Aid
HLTAID003 - Provide first aid

Inventory
SITXINV001 - Receive and store stock
SITXINV002 - Maintain the quality of perishable items
SITXINV003 - Purchase goods

Languages other than English
SITXLAN001 - Conduct basic oral communication in a language other than English
SITXLAN002 - Conduct routine oral communication in a language other than English

Security
CPPSEC2012A - Monitor and control individual and crowd behaviour

Work Health and Safety
SITXWHS002 - Identify hazards, assess and control safety risks


Recognition of Prior Learning - Enrol Anytime 

Recognition of Prior Learning (RPL) is an assessment process that involves assessment of an individual's relevant prior learning (including formal, information and non-formal learning).

Australian Consolidated Training offers RPL for all accredited courses. For this qualification, four (4) years experience in the hospitality industry is indicative of success. For those who do not have four years experience, please contact us to discuss your options.

Please click the "Recognition of Prior Learning" button for more information.
 

Recognition of Prior Learning >

 

Queensland Certificate 3 Guarantee Program - Funded Delivery - Eligible Students Can Enrol Anytime

This program is funded under the Certificate 3 Guarantee program in Queensland.

Course fees for eligible students are $5.00 per unit for non-concession or $2.50 per unit for approved concession students. For more information refer to the Certificate 3 Guarantee program page.

This course can be completed through a flexible self-paced delivery method. One-on-one support is available online, over the phone or in person at our office in Sinnamon Park if required. Students have the option of completing this course online or with hard copy workbooks.

 

Traineeships 

Australian Consolidated Training offers on-the-job traineeships funded by User Choice Queensland. This qualification is funded by the Department of Education, Training and Employment for Queensland trainees.

Traineeships are completed on-the-job with support from Australian Consolidated Training's highly experienced Trainers/Assessors. This model suits employers who do not wish to send their trainees to block release training, and who would like to take an active role in the training of their trainees.

This model does not suit all employers and the trainee must have access to a qualified onsite supervisor who can mentor them and provide evidence of practical training.

Some units of competency may not be able to be taught in the workplace. In this case, some offsite training may be required.

Student Contribution Fees apply. Please refer to the "Apprenticeships/Traineeships" page for more information.